Envoy Terms and Conditions of Sale
Effective date: June 2025
1. About Envoy
1.1 Your purchase of goods from www.envoy.com.au (the “website”) is subject to these Terms and Conditions of Sale (“Terms”), the Terms of Use and any Catalogue Terms. If you do not accept these Terms, you must refrain from using the website or making a purchase from it.
1.2 Envoy Pty Ltd carries on business from the website.
1.3 The goods and services described on this website are available from Envoy Pty Ltd only.
1.4 You and Envoy may enter into a sale contract for the supply of products and services described on this website by you making an offer via the website to purchase at the specified price, subject to these Terms.
1.5 The Envoy logo and words are registered trademarks.
1.6 In these Terms: (a) “you”, “user”, “member” and “guest” means anyone who visits and/or uses the website; (b) “third party” includes any agent or contractor of Envoy or related bodies corporate, and any person engaged in the creation, provision or maintenance of the website or fulfilment of Orders; (c) “website” means www.envoy.com.au; (d) “Order” means an offer made by you in response to an invitation to treat made by Envoy via the website.
2. User Agreement
2.1 By accessing and/or using the website, you accept these Terms and agree to be bound by them.
2.2 These Terms may be amended at any time without prior notice. Your continued use of the website following any amendment constitutes your agreement to be bound by the Terms as amended. We recommend you review these Terms each time you use the website and before placing any Order.
3. Orders
3.1 Representations of products for sale on the website do not constitute an offer to sell, but an invitation to treat.
3.2 A sale contract is formed when: (a) you place an electronic Order using the website; (b) you confirm the Order details in accordance with the procedure on the website; (c) you make payment in full (plus any applicable delivery charges) on the website; and (d) Envoy accepts that offer.
3.3 Your offer is communicated to Envoy only when all requirements in these Terms are met, the electronic instruction is recorded in our database, and Envoy receives confirmed payment in full.
3.4 You acknowledge that electronic instructions may not be received due to circumstances beyond either party’s reasonable control, including electronic, software or telecommunications failure. To the extent permitted by law, Envoy is not liable for any loss arising from failure to receive an electronic instruction.
3.5 You will receive a confirmation email as soon as practicable after confirming your Order and making payment. If you have questions regarding your Order, please contact our team.
3.6 If your Order is not accepted, Envoy will notify you by telephone or email and arrange a full refund of any payment made.
3.7 Envoy may, at its sole and absolute discretion, accept or reject any offer for any reason, including errors in advertised price or product description.
3.8 Stock availability information is accurate to the last known level and is subject to change. If Envoy cannot supply a product, we will notify you as soon as possible.
3.9 Envoy will be deemed to have accepted your Order on the first to occur of: the issue to you of a tax invoice for the sale; or the fulfilment of your Order.
4. Payment Methods
4.1 Envoy accepts the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express)
- Zip Pay and Zip Money — subject to Zip’s own approval and lending criteria
4.2 Buy Now, Pay Later (BNPL) services (Zip) are available on all products offered through the website, subject to the terms and credit limits imposed by the relevant BNPL provider. Envoy makes no representation as to whether you will be approved for any BNPL facility.
4.3 Payment in full (including any applicable delivery charges) is required at the time of placing your Order, in accordance with the payment method selected. Where a BNPL facility is used, ‘payment in full’ for the purposes of these Terms means the successful completion of the BNPL authorisation and approval process.
4.4 Any confidential or private information we receive in processing payments will be held and used in compliance with our Privacy Policy.
5. Supply and Delivery
5.1 Subject to your compliance with these Terms and Envoy’s acceptance of your Order, Envoy will supply the products as shown on your Order confirmation.
5.2 Products may not be available for immediate delivery. Envoy will endeavour to deliver your Order within the lead time indicated at the time of placing your Order. Orders for items not in stock may take up to 12 to 14 weeks to be delivered from the date of your Order. This reflects average manufacturing lead times required by our suppliers. Envoy will contact you on receipt of your Order to advise of the indicative delivery date.
5.3 Studiobricks acoustic booths are available for delivery and installation within Sydney, Melbourne, and Brisbane metro areas only. Delivery and installation is included in the product price for orders within these service areas. Please refer to our Shipping Policy for further details. For enquiries regarding delivery outside these areas, please contact us at [email protected] before placing your Order.
5.4 Delivery timeframes stated on the website are estimates only and are not guaranteed. Time is not of the essence in respect of delivery, unless expressly agreed otherwise in writing.
5.5 Envoy reserves the right to make part deliveries. Each part delivery constitutes a separate sale on these Terms.
6. Title and Risk
6.1 Title and risk in the products, including risk of loss and damage, pass to you on delivery or collection.
7. Disclaimer and Limitation of Liability
7.1 To the extent permitted by law, Envoy and each of its related bodies corporate exclude all liability to you for loss or damage of any kind (however caused) relating to the website or your Order, including but not limited to: (a) errors, mistakes or inaccuracies on the website; (b) you acting or failing to act on information on the website; (c) personal injury or property damage arising from use of the website; (d) unauthorised access to our secure servers; (e) interruption or cessation of transmission to or from the website; (f) bugs, viruses or harmful code transmitted through the website.
7.2 Except as expressly provided in these Terms and to the fullest extent allowed by law, Envoy and its third parties will not be liable for any direct, indirect, special, incidental or consequential damages arising from your use of the website.
7.3 You will at all times indemnify and keep indemnified Envoy and its related bodies corporate, directors, officers, employees and agents from and against any loss (including reasonable legal costs) arising from your conduct or breach of these Terms.
7.4 Nothing in this clause is intended to exclude or limit any rights you may have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
8. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
9. Returns and Refunds
9.1 Please choose carefully before purchasing. We do not provide refunds or exchanges where you have simply changed your mind about a product.
9.2 You may be entitled to a refund or exchange where a product has a major failure, is significantly different from its description, is substantially unfit for its usual purpose and cannot be fixed within a reasonable time, is unfit for a particular purpose you disclosed to us, or is unsafe.
9.3 Where a product has a minor failure that can be fixed, we will repair, exchange or refund the purchase price within a reasonable time.
9.4 To make a return or warranty claim, please contact us at [email protected] with your proof of purchase and details of the issue. We will advise you of the applicable process.
10. Privacy and Personal Information
10.1 Our Privacy Policy, available on the website, explains how your personal information is collected and managed in accordance with the Privacy Act 1988 (Cth).
10.2 Envoy and its third parties may collect personal information directly from you when you register, place an Order, or contact us. Personal information may include your name, address, telephone number and email address.
10.3 Your personal information is not collected if you only browse the website.
11. Force Majeure
Envoy will not be liable for any delay in performing its obligations where such delay is caused by circumstances beyond its reasonable control, including failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.
12. General
12.1 These Terms are governed by and interpreted in accordance with the laws of Victoria, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria.
12.2 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
12.3 If you access the website from outside Victoria, Australia, you are responsible for compliance with the laws of that jurisdiction to the extent they apply.
12.4 Envoy’s failure to exercise or enforce any right under these Terms does not constitute a waiver. Any waiver must be in writing and signed by Envoy.
12.5 If Envoy merges, sells or otherwise changes control of its business, Envoy reserves the right to transfer or assign personal information, content, rights and agreements it has with you to the acquirer, without providing notice or seeking consent.
For enquiries, please contact us at:
Email: [email protected]
Website: www.envoy.com.au
