Envoy Shipping Policy
Effective date: June 2026
1. Order Processing
Orders placed before 12 PM AEST on a business day will generally be dispatched the same day. Orders placed after this time, or on weekends and public holidays, will be dispatched the next business day. You will receive tracking details by email once your order has been dispatched.
2. Delivery Timeframes
All orders are dispatched from our warehouse. Estimated delivery timeframes from dispatch are:
| Region | Estimated Business Days |
|---|---|
| NSW & ACT | 2–4 business days |
| VIC, QLD & SA | 3–5 business days |
| WA & TAS | 5–8 business days |
| NT & remote areas | 7–10+ business days (confirm at checkout) |
Delivery timeframes are estimates only and are not guaranteed. Factors outside our control, including carrier delays, may affect delivery times.
3. Delivery Fees
Delivery fees are calculated at checkout based on the product type, size, and delivery address. We charge delivery at cost. For customers in remote or regional areas, we may absorb a portion of freight costs to keep our products accessible. In rare cases, extremely remote locations may incur additional charges; we will contact you before any extra charge is applied.
4. Studiobricks Acoustic Booths
Studiobricks booths are available for delivery and professional installation in the following metro areas:
- Sydney Metro
- Melbourne Metro
- Brisbane Metro
Delivery and installation is included in the product price for orders within these service areas. Our team provides delivery, installation, and removal of packaging and waste materials.
Once your order is placed, our team will contact you within 1–2 business days to arrange a suitable delivery and installation appointment. Delivery and installation is carried out Monday to Friday, 7:00 am to 5:00 pm. Please ensure the installation site is clear, accessible, and ready on the agreed date.
Enquiries for delivery and installation outside these metro areas should be directed to our sales team at [email protected] prior to placing an order.
5. Split Deliveries
Orders containing multiple items may be dispatched in separate parcels and may arrive at different times. Tracking information for each parcel will be provided in your shipping notification email.
6. Large or Bulky Orders
Larger or bulk orders may require pallet freight. Where this applies, a member of our team will contact you by email to confirm any additional pallet freight charges and discuss your options before dispatch.
7. PO Boxes
We are unable to deliver large items such as furniture and acoustic booths to PO Boxes. Small accessories may be dispatched via Australia Post to a PO Box address. Please provide a residential or business street address for all furniture and booth orders.
8. Delivery Conditions
Our delivery partners are contracted to deliver to the ground floor or front door of your premises. We cannot guarantee that drivers will carry items up stairs, into elevators, or inside your home or office. For Studiobricks booth installations, our installation team will complete the full room placement and setup.
9. Damage or Loss in Transit
Every order leaves our warehouse in perfect condition. If your order arrives damaged or appears to be lost in transit, please contact us within 2 business days of the expected delivery date via [email protected]. Please retain all original packaging and provide photo or video evidence of any damage to assist us in resolving your claim promptly.
10. Tracking
Tracking information will be emailed to you once your order is dispatched. If your order appears to be more than 3 business days late, please contact us at [email protected] and we will follow up with the carrier on your behalf.
11. Incorrect Delivery Address
Please ensure your delivery address is correct at the time of placing your order. We are unable to redirect orders once they have been dispatched. Additional delivery charges will apply where an incorrect address has been provided.
